Question 1

What is BryxoVoice?

Accepted Answer

BryxoVoice is an AI voice agent for UK businesses that answers and makes calls, qualifies enquiries, books appointments, and hands off to your team when needed. It works 24/7, handles missed-call callbacks, and integrates with your existing phone setup. Designed for trades, property, and professional services.

Question 2

Who is BryxoVoice for?

Accepted Answer

BryxoVoice is for UK businesses that rely on phone calls — trades, letting agents, property managers, accountants, and service businesses. If you miss calls while on-site, after hours, or during busy periods, BryxoVoice captures those enquiries and books jobs automatically.

Question 3

How quickly can we go live?

Accepted Answer

Most businesses are live within 1–2 weeks after booking a demo. Setup includes configuring scripts, booking rules, and handoff triggers. We handle the technical work so you can focus on your business.

Question 4

Do I need to change my phone provider?

Accepted Answer

No. You can forward calls from your existing provider to BryxoVoice or port your number. We work with all major UK phone providers. Your customers keep calling the same number.

Question 5

Can I keep my existing UK number?

Accepted Answer

Yes. You can port your existing UK number to BryxoVoice or set up call forwarding. Porting typically takes a few days. Call forwarding can be set up immediately.

Question 6

Does BryxoVoice answer calls 24/7?

Accepted Answer

Yes. BryxoVoice is available 24/7 to answer calls, capture enquiries, and book appointments. Configure different scripts for business hours vs after hours. Urgent calls can be escalated immediately.

Question 7

Can it call back missed calls automatically?

Accepted Answer

Yes. When a call is missed, BryxoVoice can call the customer back within seconds to capture the enquiry. Missed-call callback is one of our most popular features. It turns missed opportunities into booked jobs.

Question 8

Does it handle both inbound and outbound calls?

Accepted Answer

Yes. BryxoVoice answers inbound calls and makes outbound calls for callbacks, confirmations, and follow-ups. Minutes from inbound and outbound calls are counted in one combined pool.

Question 9

What happens if a caller needs a human?

Accepted Answer

BryxoVoice can transfer calls live to your team or schedule a priority callback based on your rules. You define the escalation triggers — urgency keywords, specific requests, or caller sentiment.

Question 10

Can I control what it says?

Accepted Answer

Yes. You define the scripts, tone, questions, and guardrails. BryxoVoice follows your guidelines. During setup, we work with you to create scripts that match your brand and capture the right information.

Question 11

Can it book appointments or jobs?

Accepted Answer

Yes. BryxoVoice can check availability, offer time slots, and confirm bookings during the call. Integrate with your calendar or CRM, or use simple availability rules you define.

Question 12

Can BryxoVoice work for trades and home services?

Accepted Answer

Yes. BryxoVoice is built for trades — plumbers, electricians, locksmiths, roofers, and more. Capture job details, route emergencies, book callbacks, and never lose a job to a missed call. Visit /trades for more.

Question 13

Can it work for letting agents and property managers?

Accepted Answer

Yes. BryxoVoice handles viewing bookings, tenant enquiries, landlord calls, and maintenance triage. Configure rules for different call types and escalate urgent maintenance. Visit /property for more.

Question 14

Can it work for accountants and bookkeeping firms?

Accepted Answer

Yes. BryxoVoice qualifies new client enquiries, books consultations, and routes existing clients correctly. Capture business type, turnover range, and urgency. Visit /accountants for more.

Question 15

Can it handle after-hours call overflow?

Accepted Answer

Yes. BryxoVoice is available 24/7 and captures enquiries even when your team is offline. Configure after-hours scripts and escalation rules. Urgent calls can trigger immediate alerts.

Question 16

Can it qualify enquiries before handing off?

Accepted Answer

Yes. BryxoVoice asks your qualifying questions and captures the information you need before transferring or scheduling a callback. Define the questions that matter to your business — budget, timeline, location, urgency, or any custom criteria.

Question 17

How much does BryxoVoice cost?

Accepted Answer

BryxoVoice starts at £99/month for 100 minutes. Growth is £499/month for 500 minutes. Scale is £799/month for 1000 minutes. Additional usage is billed separately. All prices exclude VAT. Contact us for custom volume pricing.

Question 18

How are minutes counted?

Accepted Answer

Inbound and outbound calls are counted in one combined pool. Minutes are rounded to the nearest second. You can track usage in your dashboard.

Question 19

Can I upgrade or downgrade plans?

Accepted Answer

Yes, typically you can change plans based on your usage. We will confirm the details when you contact us. Upgrades apply immediately. Downgrades typically take effect at the next billing cycle.

Question 20

How does BryxoVoice handle data?

Accepted Answer

BryxoVoice is designed with privacy-first configuration. Call data is stored securely with access controls. We provide audit-friendly logging and clear data handling practices. See our /security page for details.

Question 21

Do you have a security page?

Accepted Answer

Yes. Visit our security page for details on how we handle data, access controls, and audit logging. We are transparent about our security practices. If you have specific requirements, contact us.

Question 22

Can we control access for our team?

Accepted Answer

Yes. BryxoVoice is designed to support access controls so you can manage who sees what. Configure team access during setup. We will work with you to match your requirements.

Question 23

Does BryxoVoice integrate with my tools?

Accepted Answer

Yes. BryxoVoice offers native integrations and webhook support. Request what you need and we will confirm. Common integrations include CRMs, calendars, and job management systems. Custom integrations are available on Scale plans.

Question 24

Can it log outcomes into our systems?

Accepted Answer

Yes. BryxoVoice can push call summaries, outcomes, and captured data to your systems via webhooks or integrations. Configure what data gets sent and where. All calls are logged with full details in your dashboard.

Question 25

Can we set business hours and escalation rules?

Accepted Answer

Yes. Configure business hours, after-hours scripts, and escalation rules. Human support is Mon–Fri 09:30–17:30 UK; AI is available 24/7. Set different behaviours for different times of day or days of the week.

Question 26

Does BryxoVoice use UK caller ID?

Accepted Answer

Yes. BryxoVoice can present a UK caller ID for outbound calls, providing local presence for your customers. Caller ID configuration is handled during setup. Contact us for specific requirements.

Frequently asked questions

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